Global Retailer CLM Rollout

A global retail chain was managing thousands of vendor, lease and franchise agreements across dozens of store locations, with no central repository and limited visibility into renewal dates or compliance obligations. Contract data lived in a mix of shared drives, email threads and paper archives, making it difficult to track milestones, spot risk, or respond quickly to audits. Leadership needed a way to bring this sprawl under a single, searchable system without disrupting day-to-day store operations.

PROEN began with a needs assessment across the retailer's legal, procurement and store-operations teams, then implemented a centralized CLM platform with pre-approved templates and a standardized clause library. Legacy paper contracts were digitized through our data extraction service, so historical agreements became searchable alongside new ones. Once live, PROEN's managed services team took over contract monitoring, renewal management and compliance auditing — giving the retailer continuous visibility without adding headcount.

The result was a single source of truth for contract data across every store location, automated milestone and deadline alerts, and a measurable drop in missed renewals and manual errors — all while keeping the retailer's existing procurement workflows largely intact.